Our Commitment to Your Privacy
Dallalak is committed to protecting our customers' privacy. The privacy policy adopted by EF ("Privacy Policy") applies to all personal information collected by us or provided to us, whether offline or online, including personal information collected or provided through our websites ("our websites") and any mobile sites, mini-apps, and other mobile interactive features (collectively referred to as "our apps"), through our official social media pages that we control ("our social media pages"), and through HTML-formatted emails we send you (collectively referred to, including social media pages, apps, and websites, as "the Sites"). By providing us with your personal information, you agree to the terms and conditions of this policy.
Personal Information
What personal information do we collect?
"Personal Information" refers to information that identifies you as an individual and includes:
- Name
- Username
- Mailing address (including billing and shipping addresses)
- Phone number (including mobile and home numbers)
- Email address
- Credit/debit card number
- Profile photo
- Social media account number
- Country of residence
- School name and address
- Company name and address
- Preferred courses
- Preferences
- Browser and device information
- Server log file information
- Information collected through cookies, pixel tags, and other technologies
- App usage data
- Demographic and other information you provide
- Location information
- Aggregated information
How do we collect personal information?
We and our service providers may collect personal information in various ways, including:
- Through the Sites: We may collect personal information through the Sites, such as when you register for a newsletter or make a purchase.
- Offline: We may collect personal information from you offline, such as when you contact customer service.
- Through your browser or device: Certain information is collected by most browsers or automatically through your device. We use this information for statistical purposes and to ensure the Sites function properly.
- Through server logs: Your "IP address" is a number automatically assigned to the computer or device you use by your internet service provider. IP addresses are automatically identified and logged in server log files when users access the Sites, along with the time of visit and pages visited.
- Using cookies: Cookies allow a web server to transfer data to a computer or device for record-keeping and other purposes. If you prefer not to have information collected through cookies, most browsers offer a simple procedure to refuse cookies. For more information about our use of cookies, please refer to our Cookie Policy.
- Through app usage: When you download or use an app, we and our service providers may track and collect app usage data, such as the date and time the app on your device accesses our servers and the information and files downloaded to the app based on your device number.
- From you: Information such as date of birth, gender, postal code, and other details, including preferred contact methods, may be collected when voluntarily provided by you.
- Through geolocation: We may collect information about your device's location.
In some cases, we may use third-party payment services to process purchases and/or donations through the Sites. In such cases, your personal information may be collected by the third party rather than by us, and the collected information will be subject to the third party's privacy policy, not ours. Therefore, we cannot control or assume responsibility for the use or disclosure of your personal information by such third parties.
How do we use personal information?
We may use personal information to:
- Respond to your inquiries and fulfill your requests, such as sending you newsletters or answering your questions.
- Send you administrative information, such as details about the Sites and changes to our terms, conditions, and policies. Since this information may be important to your use of the Sites, you cannot opt out of receiving these communications.
- Process and complete your purchases and/or donations, including processing payments, delivering orders, communicating about your purchase, and providing customer service.
- Send you updates and announcements about our products, promotions, and programs, and invite you to participate in special programs.
- Enable you to communicate with and receive communications from other users through the Sites, as permitted by the applicable Site.
- Allow you to participate in message boards, chats, profile pages, blogs, and other services where you can post information and materials (including on social media pages).
- Conduct business activities such as analyzing and managing our business, market research, audits, developing new products, enhancing the Sites, improving our services and products, identifying usage trends, determining promotional campaign effectiveness, personalizing Site content based on your past activities, measuring customer satisfaction, and providing customer service (including troubleshooting customer issues).
- Use browser or device information for statistical purposes and to ensure the Sites function properly.
- Use your device's geolocation to provide you with tailored services and content based on your location. We may also share your device's location with marketing partners, along with information about ads you've viewed and other collected data, to help partners deliver more relevant content and measure ad campaign effectiveness.
- As we deem necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including those outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or those of our affiliates, you, or others; (g) to allow us to pursue remedies and limit damages we may sustain.
Your personal data will be processed by EF within and outside the EU/EEA/Switzerland, primarily to complete bookings or provide the products and services you've requested (including travel insurance coverage), for customer service, and marketing activities. Since our servers are located in the U.S., our sales teams operate from local offices worldwide, our headquarters is in Switzerland, and the schools students choose to attend are in local offices worldwide, we may share your personal data with our affiliates, claims processors, and business partners within and outside the EU/EEA/Switzerland. Business partners with whom we share information are limited to those who need access to personal information to process claims you've submitted on the Sites, such as assistance with transportation, accommodation, or schools; they will only receive the information necessary for this purpose. No business partner will receive your personal information for their own marketing purposes. Note that EF processes your personal data in compliance with applicable data protection laws. If you have questions about how EF processes your personal data or wish to request a copy of your information held by EF, or to correct or delete inaccurate personal data, please contact us.
Security
We implement reasonable organizational, technical, and administrative measures to protect personal information in our possession. However, unfortunately, no data transmission over the internet or data storage system can be guaranteed to be 100% secure.
If you have reason to believe your interaction with us is no longer secure (e.g., if you feel the security of any account with us has been compromised), please notify us immediately of the problem by contacting us as outlined in the "Contact Us" section.
Access, Correction, and Choices
We offer you many choices regarding our use and disclosure of your personal information for marketing purposes.
- If you wish to stop receiving marketing communications from us, the easiest way is to use the "unsubscribe" feature in the marketing communications you receive. You may also notify us by emailing, calling, or writing to us using the contact details in the "Contact Us" section below. Please specify in your request that you wish to stop receiving marketing communications from us.
- Additionally, we will not disclose your personal information to any third party, including our affiliates, for their direct marketing purposes if we receive and process a request from you asking us not to share your personal information with third parties for such purposes. To submit such a request, please notify us using the form in the "Contact Us" section. Please clearly state that you request us not to disclose your personal information to our affiliates and/or any third parties for their direct marketing purposes.
We will try to comply with your request as soon as reasonably practicable. Note that we may continue to send you important administrative messages even if you opt out of marketing communications, and you cannot opt out of these administrative messages.
To review, correct, update, delete, or otherwise limit our use of your personal information that you previously provided, please use the form in the "Contact Us" section and clearly specify your request. Please indicate in your request what information you would like to change or state that you would like your personal information removed from our database or inform us of the limitations you wish to place on our use of your personal information.
We will try to comply with your request as soon as reasonably practicable. However, despite our efforts, some information may remain in our databases or other records, which we cannot remove or change. Additionally, please note that we may need to retain certain information for record-keeping purposes and/or to complete any transactions you initiated before requesting the change or deletion (e.g., if you make a purchase or enter a promotion, you may not be able to change or delete your personal information until the purchase or promotion is completed).
Third-Party Sites
This policy does not address the privacy, information, or practices of any third parties, including any third party operating any site linked to from EF's Sites, and we are not responsible for them. The inclusion of a link on EF's Sites does not imply our endorsement or that of our affiliates.
Additionally, we may provide access to third-party functionality that allows you to post content to your social media accounts. Please note that any information you provide through such functionality is governed by the third party's privacy policy, not this one. Therefore, we have no control over, and are not responsible for, any third party's use of information you provide through such functionality.
We are also not responsible for the data collection, use, disclosure, or security policies (including data security practices) of other organizations such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including any personal information you disclose to other organizations through or in connection with apps or social media pages.
Data Retention
We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy.
Use of Sites by Minors
We offer programs for children that are purchased by adults. To protect children's privacy, we require parental consent for users who are minors in their country of residence and wish to book or request a brochure for one of these programs.
Sensitive Information
We generally ask that you not send or disclose sensitive information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health or medical conditions, criminal background, or trade union membership) on or through the Sites or otherwise. In exceptional cases where this may be required, such as insurance applications, we will clearly explain how to do so securely.
Updates to the Privacy Policy
We may change this policy. Please refer to the "Last Updated" date at the top of this page to see when this policy was last revised. Any changes we make to the Privacy Policy will become effective when we post the revised policy on the Site. Your use of the Sites following these changes means you accept the revised Privacy Policy.
Contact Us
If you have any questions about the Privacy Policy, please contact us by clicking here.
Our Commitment to Your Privacy
Dallalak is committed to protecting our customers' privacy. The privacy policy adopted by EF ("Privacy Policy") applies to all personal information collected by us or provided to us, whether offline or online, including personal information collected or provided through our websites ("our websites") and any mobile sites, mini-apps, and other mobile interactive features (collectively referred to as "our apps"), through our official social media pages that we control ("our social media pages"), and through HTML-formatted emails we send you (collectively referred to, including social media pages, apps, and websites, as "the Sites"). By providing us with your personal information, you agree to the terms and conditions of this policy.
Personal Information
What personal information do we collect?
"Personal Information" refers to information that identifies you as an individual and includes:
- Name
- Username
- Mailing address (including billing and shipping addresses)
- Phone number (including mobile and home numbers)
- Email address
- Credit/debit card number
- Profile photo
- Social media account number
- Country of residence
- School name and address
- Company name and address
- Preferred courses
- Preferences
- Browser and device information
- Server log file information
- Information collected through cookies, pixel tags, and other technologies
- App usage data
- Demographic and other information you provide
- Location information
- Aggregated information
How do we collect personal information?
We and our service providers may collect personal information in various ways, including:
- Through the Sites: We may collect personal information through the Sites, such as when you register for a newsletter or make a purchase.
- Offline: We may collect personal information from you offline, such as when you contact customer service.
- Through your browser or device: Certain information is collected by most browsers or automatically through your device. We use this information for statistical purposes and to ensure the Sites function properly.
- Through server logs: Your "IP address" is a number automatically assigned to the computer or device you use by your internet service provider. IP addresses are automatically identified and logged in server log files when users access the Sites, along with the time of visit and pages visited.
- Using cookies: Cookies allow a web server to transfer data to a computer or device for record-keeping and other purposes. If you prefer not to have information collected through cookies, most browsers offer a simple procedure to refuse cookies. For more information about our use of cookies, please refer to our Cookie Policy.
- Through app usage: When you download or use an app, we and our service providers may track and collect app usage data, such as the date and time the app on your device accesses our servers and the information and files downloaded to the app based on your device number.
- From you: Information such as date of birth, gender, postal code, and other details, including preferred contact methods, may be collected when voluntarily provided by you.
- Through geolocation: We may collect information about your device's location.
In some cases, we may use third-party payment services to process purchases and/or donations through the Sites. In such cases, your personal information may be collected by the third party rather than by us, and the collected information will be subject to the third party's privacy policy, not ours. Therefore, we cannot control or assume responsibility for the use or disclosure of your personal information by such third parties.
How do we use personal information?
We may use personal information to:
- Respond to your inquiries and fulfill your requests, such as sending you newsletters or answering your questions.
- Send you administrative information, such as details about the Sites and changes to our terms, conditions, and policies. Since this information may be important to your use of the Sites, you cannot opt out of receiving these communications.
- Process and complete your purchases and/or donations, including processing payments, delivering orders, communicating about your purchase, and providing customer service.
- Send you updates and announcements about our products, promotions, and programs, and invite you to participate in special programs.
- Enable you to communicate with and receive communications from other users through the Sites, as permitted by the applicable Site.
- Allow you to participate in message boards, chats, profile pages, blogs, and other services where you can post information and materials (including on social media pages).
- Conduct business activities such as analyzing and managing our business, market research, audits, developing new products, enhancing the Sites, improving our services and products, identifying usage trends, determining promotional campaign effectiveness, personalizing Site content based on your past activities, measuring customer satisfaction, and providing customer service (including troubleshooting customer issues).
- Use browser or device information for statistical purposes and to ensure the Sites function properly.
- Use your device's geolocation to provide you with tailored services and content based on your location. We may also share your device's location with marketing partners, along with information about ads you've viewed and other collected data, to help partners deliver more relevant content and measure ad campaign effectiveness.
- As we deem necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including those outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or those of our affiliates, you, or others; (g) to allow us to pursue remedies and limit damages we may sustain.
Your personal data will be processed by EF within and outside the EU/EEA/Switzerland, primarily to complete bookings or provide the products and services you've requested (including travel insurance coverage), for customer service, and marketing activities. Since our servers are located in the U.S., our sales teams operate from local offices worldwide, our headquarters is in Switzerland, and the schools students choose to attend are in local offices worldwide, we may share your personal data with our affiliates, claims processors, and business partners within and outside the EU/EEA/Switzerland. Business partners with whom we share information are limited to those who need access to personal information to process claims you've submitted on the Sites, such as assistance with transportation, accommodation, or schools; they will only receive the information necessary for this purpose. No business partner will receive your personal information for their own marketing purposes. Note that EF processes your personal data in compliance with applicable data protection laws. If you have questions about how EF processes your personal data or wish to request a copy of your information held by EF, or to correct or delete inaccurate personal data, please contact us.
Security
We implement reasonable organizational, technical, and administrative measures to protect personal information in our possession. However, unfortunately, no data transmission over the internet or data storage system can be guaranteed to be 100% secure.
If you have reason to believe your interaction with us is no longer secure (e.g., if you feel the security of any account with us has been compromised), please notify us immediately of the problem by contacting us as outlined in the "Contact Us" section.
Access, Correction, and Choices
We offer you many choices regarding our use and disclosure of your personal information for marketing purposes.
- If you wish to stop receiving marketing communications from us, the easiest way is to use the "unsubscribe" feature in the marketing communications you receive. You may also notify us by emailing, calling, or writing to us using the contact details in the "Contact Us" section below. Please specify in your request that you wish to stop receiving marketing communications from us.
- Additionally, we will not disclose your personal information to any third party, including our affiliates, for their direct marketing purposes if we receive and process a request from you asking us not to share your personal information with third parties for such purposes. To submit such a request, please notify us using the form in the "Contact Us" section. Please clearly state that you request us not to disclose your personal information to our affiliates and/or any third parties for their direct marketing purposes.
We will try to comply with your request as soon as reasonably practicable. Note that we may continue to send you important administrative messages even if you opt out of marketing communications, and you cannot opt out of these administrative messages.
To review, correct, update, delete, or otherwise limit our use of your personal information that you previously provided, please use the form in the "Contact Us" section and clearly specify your request. Please indicate in your request what information you would like to change or state that you would like your personal information removed from our database or inform us of the limitations you wish to place on our use of your personal information.
We will try to comply with your request as soon as reasonably practicable. However, despite our efforts, some information may remain in our databases or other records, which we cannot remove or change. Additionally, please note that we may need to retain certain information for record-keeping purposes and/or to complete any transactions you initiated before requesting the change or deletion (e.g., if you make a purchase or enter a promotion, you may not be able to change or delete your personal information until the purchase or promotion is completed).
Third-Party Sites
This policy does not address the privacy, information, or practices of any third parties, including any third party operating any site linked to from EF's Sites, and we are not responsible for them. The inclusion of a link on EF's Sites does not imply our endorsement or that of our affiliates.
Additionally, we may provide access to third-party functionality that allows you to post content to your social media accounts. Please note that any information you provide through such functionality is governed by the third party's privacy policy, not this one. Therefore, we have no control over, and are not responsible for, any third party's use of information you provide through such functionality.
We are also not responsible for the data collection, use, disclosure, or security policies (including data security practices) of other organizations such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including any personal information you disclose to other organizations through or in connection with apps or social media pages.
Data Retention
We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy.
Use of Sites by Minors
We offer programs for children that are purchased by adults. To protect children's privacy, we require parental consent for users who are minors in their country of residence and wish to book or request a brochure for one of these programs.
Sensitive Information
We generally ask that you not send or disclose sensitive information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health or medical conditions, criminal background, or trade union membership) on or through the Sites or otherwise. In exceptional cases where this may be required, such as insurance applications, we will clearly explain how to do so securely.
Updates to the Privacy Policy
We may change this policy. Please refer to the "Last Updated" date at the top of this page to see when this policy was last revised. Any changes we make to the Privacy Policy will become effective when we post the revised policy on the Site. Your use of the Sites following these changes means you accept the revised Privacy Policy.
Contact Us
If you have any questions about the Privacy Policy, please contact us by clicking here.
